Your settings on Outlook are likely set to a text encoding other than UTF-8, so we ask that you please change your settings to the following.
1. From the Outlook toolbar, click on File > Options > Advanced.
2. Under the “International options” section, check the box that says, “Automatically select encoding for outgoing messages.”
3. From the dropdown menu, select “Unicode (UTF-8).”
4. Click the “OK” button at the bottom of the screen to save your changed settings.
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